Pricing & Paying
- I have purchased a product and have returned it, how long does it take for my money to be refunded?
Refund depend on the transaction style. Once we receive the goods back to our warehouse, they will be inspected and once approved (usually the same business day) then the following timescales apply:
Paypal: Within 24 hours Debit Cards: Within 48 hours Credit Cards: Within 72 hours
- I want to buy two of an item but your site has no quantity box on the item page. How can i order two and not the next volume of products up?
If you add a product to your shopping cart, you will go directly to the shopping cart page where you can edit the quantity. Simply add "2" into the quantity field and click update. You now have two items in your cart!
- What security measures do you have in place to prevent my card details being stolen?
We use a third party service from Paypal called "Hosted Pro". Its fully PCI DSS Compliant by using a secure page managed by Control Scan, an industry leader in payment security. All financial and sensitive information is handled by their server. We do not even see your card details, everything works with electronic tokens. It is their responsibility to be PCI DSS compliant for your card data.