Refuse delivery of your parcel or accept delivery and mark the drivers sheet as "Item Damaged". If they will not allow you to do this then simply refuse the delivery and contact us in either case.

if you sign to receive your goods and they are damaged yet you have not signed as such, we cannot underwrite any claim for damage! It is your responsibility to accept or reject goods based on condition.

We do not believe in charging excessvely for deliveries. To get an accurate quotation for your delivery, please use the shipping estimator in the shopping cart. There is no obligation to buy! Just add items that you wish to be quoted for delivery to your cart, go to the shopping cart page, enter your postcode in two halves with a space between (eg AA11 1AA) and click calculate!

Please bear in mind that our delivery charges include base delivery costs, packaging and void fill, labour to pack, safety labelling and addressing.

We sweep the website every morning at 8am for orders placed overnight. Depending on your product choices you will get either a 2-3 day service via Tuffnells or Nightfreight or an overnight service via Business Post. However our final sweep for orders is performed at around 10am, this is to ensure that service levels are maintained. If you order after 10am you should expect an extra day for shipment of your item.

The one single thing to look out for is an email from our server indicating a change in the status of your order to dispatched. When we mark your item(s) as dispatched  this means the order has been processed, packed and passed to our delivery agents. It is from this time you should apply the rules relating to delivery periods.

As a general rule, if you consignment is under 100kg and contains no lengths or outsize freight it will travel with Business Post and arrive the next day. Please ensure somebody is in to take delivery unless you have pre-arranged a safe location or neighbour with whom to leave your item(s). Please note leaving items without your signature invalidates your transit insurance.

This is very hard to answer. As we are rurally based our collections can be quite early. We are not supposed to get a collection before midday, however sometimes this can be brought forward due to logistical reasons. If we have a lot of orders to process (and we do have multiple websites that can get rather busy) then we have to cut off at 10am to ensure we meet our service delivery targets. That's to say we dont get around packing your item in time for collection.

If you really need next day service then order as early in the day as possible, preferably before 10am

Bulk, outsize and length freight travels with Tuffnells or Nightfreight on an economy 2-3 day service. If you order on Monday you can expect delivery around Thursday. That said it is possible to get an overnight service, its simply not guaranteed!

They promise to have your parcels with you no later than three days.

Well thats ok however you must advise us in advance and have a secure location for your goods to be delivered to.

Consider a neighbour or leaving you garage open, either way we need to know how and where you want them delivered. Please tell us this in the notes fields available all through checkout.

Please also note that if you do ask for goods to be left in your absence that they become uninsured the moment the driver signs for them. You don't have the option to sign for as damaged either!