We use three different UK Couriers: Business Post, Nightfreight & Tuffnells Parcels Express. Different delivery terms apply to all three carriers. Delivery may be to the cardholder address or to a neighbour or be left safe. Deliveries to neighbours and items left safe at the couriers discretion are NOT covered by insurance (theft, damage or otherwise). Liquid products are currently un-insured by all couriers.

Business Post:
Shipped the same day of purchase (provided its before 10am thats a guarantee!) on a next day service. Will attempt delivery between 9 and 5-30 and if you are out will leave a card asking you to call them to re-arrange delivery on a day you will be in. Please ensure your telephone number is up to date and correct. If they have any issue finding your property they will then call for directions.

Nighfreight:
Shipped the same day of purchase (provided its before 10am thats a guarantee!) on a three day service. Will attempt delivery between 9 and 5-30 and if you are out will leave a card asking you to call them to re-arrange delivery on a day you will be in. Please ensure your telephone number is up to date and correct. If they have any issue finding your property they will then call for directions. This carrier is used for lengths and outsized freight.

Tuffnells Parcel Express:
Shipped the same day of purchase (provided its before 10am thats a guarantee!) on a three day service. Will attempt delivery between 9 and 5-30 and if you are out will leave a card asking you to call them to re-arrange delivery on a day you will be in. They may not card you on the first two attempts to deliver. Please ensure your telephone number is up to date and correct. If they have any issue finding your property they will then call for directions. This carrier is used for lengths and outsized freight and larger consignments of hazardous materials.

Returns
As a responsible distance seller we are required by law to accept certain returns from customers. Special order goods are not covered under Distance Selling Laws and these products include specially made kits of moulding and casting compounds. However since some of our goods are hazardous, returns are not a simple process. PLEASE ensure you select the right material for the job. If you cannot make the decision then Contact Us BEFORE purchase. Returns are usually allowed Free of Charge.

Under no circumstances should you return an item to us without our authority to return first. Do this by calling us on 0845 658 6677 requesting a return to be organised. We will contact our couriers and organise a collection day of your choosing. The cost of this carraige must be met by you the purchaser.