As a responsible distance seller we are required by law to accept certain returns from customers. Items covered under the regulations include pre-packed items we buy in and re sell without changing the packaging or altering the size of the kit.
Items NOT covered under Distance Selling Regulations now the Consumer Contract REGULATIONS 2013 include smaller RTV kits, smaller Resin kits etc which are termed and considered ‘Personalised’. Please enquire prior to purchase if you are unsure if you are covered.
In the case of any return, customers MUST use our RMA system. This should be completed within 14 days of delivery.
To request a returns authority:
1. log into your account
2. click orders from the account menu and select your order
3. at the top of the order click "request a replacement or refund"
4. complete the fields present , add any comments and hit the return button.
We'll be in touch by email or telephone as soon as possible.
Under no circumstances should you return an item to us without our authority to return first. The cost of this carraige must be met by you the purchaser.
From the inception of a return request via the ticket system, it usually takes 1-3 days for our courier to collect items.
Once returned to our warehouse and checked as unused and unopened, a refund will be effected. If paying by Paypal, this refund will be instant. Payments via Cards may take up to 48-72 hours to process, however we will initiate the refund immediately, any further delays are those imposed by banks.