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Delivery

Delivery Delivery & returns

We use three different UK Couriers: Federal Express (FedEx), TNT & Wolner Freight. Different delivery terms apply to all three carriers. Delivery may be to the cardholder address or to a neighbour or be left safe. Deliveries to neighbours and items left safe at the couriers discretion are NOT covered by insurance (theft, damage or otherwise). Liquid products are currently un-insured by all couriers.

FedEx:
Shipped the same day of purchase (provided its before 12am thats a guarantee!) on a next day service. Will attempt delivery between 9 and 5-30 and if you are out will leave a card asking you to call them to re-arrange delivery on a day you will be in. Please ensure your telephone number is up to date and correct. If they have any issue finding your property they will then call for directions. A consignment number will be added to your sale record should you wish to track your parcel. Tracking is simple, simply visit https://fedexuk.net/accounts/track.aspx and enter your tracking number.

TNT International:
Shipped the same day of purchase (provided its before 10.30am thats a guarantee!) on a three to seven day service. Will attempt delivery between 9 and 5-30 and if you are out will leave a card asking you to call them to re-arrange delivery on a day you will be in. Please ensure your telephone number is up to date and correct. If they have any issue finding your property they will then call for directions. Not all of our products can be shipped overseas, however our shop is now coded to prevent checkout of items unsuitable for shipping overseas. Some products may not be legal in your country, therefore please check your local laws prior to ordering as we cannot be responsible for goods refused entry or indeed destroyed as a result of import laws specific to your country.

Wolter Freight:
Shipped the same day of purchase (provided the order is received by midday) and ships on a 3 day economy service. Delivery may be attempted on day one two or three, so please include a contact number for them to be able to ring you. Deliveries are KERBSIDE meaning you are responsible for taking goods in. Manual unloading is usually allowed however a forklift is preferable. Most vehicles are equipped with tai lift and goods will be left kerbside if unloaded this way